- #LINKIN PARK GIVEN UP ZIPPY VERIFICATION#
- #LINKIN PARK GIVEN UP ZIPPY PLUS#
- #LINKIN PARK GIVEN UP ZIPPY FREE#
If you are returning a parcel from a non EU country please follow these instructions.Refunds may take up to 3 working days to appear back in your account.
In order to minimise potential fraud, all refunds will be made via the original payment method. Where the FREEPOST label is not applicable, any return postage costs will need to be agreed beforehand with our Returns Department to ensure this will be reimbursed. 
We will also cover outbound postage costs of any replacement goods required. Where incorrect or faulty items are verified, Hope Valley Saddlery will usually provide a FREEPOST label via e-mail to cover the costs of the return postage (via Royal Mail).Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue. Please do not return any incorrect/faulty items without having contacted us first on We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are here to help you and always aim to resolve issues as quickly and easily as we can.We regret that we are unable to issue any replacements or refunds until we have verified the fault. However as this is not always the case, please contact us prior to making any Return. We may be able to provide a Freepost label so that there is no cost of this return.
#LINKIN PARK GIVEN UP ZIPPY VERIFICATION#
Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the fault prior to dispatching any replacements or issuing any refund. We will then be able to advise on the best way to proceed. In regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery.
If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by E-Mailing. Payment of a standard delivery charge of £4.99 will be required to send you your replacement item(s). Please E-Mail you have any queries regarding exchange postage costs. #LINKIN PARK GIVEN UP ZIPPY FREE#
The cost will usually be the rate of the Original Postage Cost (items originally sent postage free excepted). If you prefer, we can contact you by phone to take payment for this by a debit or credit card.
For Exchanges, please forward a cheque payable to " Hope Valley Limited" to cover the new Outbound postage. Please check our website for up to date stock. Exchanges are subject to stock availability. Return costs will be covered by the buyer. We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Whether you would like a Refund or an Exchange (and what you might require in exchange). It is essential that you include a covering note with your parcel, telling us: Please send all Returns to: Returns Dept, Hope Valley Saddlery, Somerford Park Farm Equestrian Centre, Somerford, Congleton, Cheshire, CW12 4SW. #LINKIN PARK GIVEN UP ZIPPY PLUS#
Send Returns by any method you choose, including booking with Collect Plus via the link HERE. Refunds within the statutory period are made in line with the Consumer Contract Regulations. In the event of these terms not being adhered to, we may be forced to deduct from your refund. Please do not apply postal stickers directly on to the product packaging. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. If you Return your item(s) to us within 3 Months of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. Our Returns & Exchanges Policy is designed to give you the flexibility that you need. You might need a different size, or the colour may not be as expected - you may even have just changed your mind. 
We understand that when you Shop Online, things can go wrong.
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